Frequently Asked Questions (FAQs)

Learn to common Qs regarding HOREGENER’s products, the ordering process, shipping and more. Our Frequently Asked Questions have the vital details to enable you to make possibly wise decisions when it comes to our high-quality furniture and fantastic customer service.

Q: What is HOREGENER?

HOREGENER is a high-end furniture manufacturer and brand constructing uncommon contemporary interiors through form, function and sustainability combined. We create custom furniture pieces to meet the particular needs of both residential and commercial spaces.

Q: Where is HOREGENER located?

HOREGENER is based in Foshan City, China, well known for many years of furnitureculture & manufacturing areas. Foshan boasts an existing well set out and active furniture industry chain, facilitates really good material supply, excellent craftsmanship, advanced equipment, and manufacturing techniques.

Q: How can I contact HOREGENER?

Our contact informations are as follow:

Address: No. 2 Xingye 8th Road, Guanglong Industrial Park, Chencun Town, Shunde, Foshan, Guangdong, China.
Telephone: +86 181 3850 6276
Email: info@horegener.com

Alternatively you may contact us via our Contact Form and complete with your information. Our customer service is ready to assist with any of the questions you have and we generally answer within 24 working hours.

Q: How can I contact your technical support team?

Users can reach the technical team either by phone or email as well as through the website contact page. You can reach out to us by email or phone together with the website contact page, where we will resolve your queries and assist with all your issues.

Q: What kind of technical support do you offer?

We offer adequate technical support through means of troubleshooting, installation aid, and product setup reference. We additionally deliver continued maintenance services so that you obtain the best performance of our furnishings remedies.

Q: What should I do if I encounter a technical issue with my product?

Please contact our support team in case you face any technical difficulties along with a step-by-step description of the problem. We will assist you through the troubleshooting process or arrange for 1 of our technicians if required.

Q: Do you offer remote technical support?

We provide the remote technical support by mean of WebCam and/or Online Collaboration. Our staff is here to support with set up, trouble shooting and also fixing any kind of item associated issues you could have.

Q: How long does it take to resolve a technical issue?

You can expect reaction time depending on the complexity of your troublers. Our crew will take hold of technical troubles as quickly as can be expected under the circumstances, as a rule within 24-48 hours reliant upon the particular circumstance.

Q: What products/services does HOREGENER offer?

HOREGENER is a China-based bespoke contemporary furniture designer and manufacturer creating one off coffee tables, dining tables and side tables from the finest materials. We offer bespoke solutions for domestic companies, establishing elegance, function & sustainability in everything.

Q: Are your products/services available internationally?

Yes, HOREGENER diplomates internationale sending out, we are delivering under its exceptionally planned out, hide-tailored furniture universally for private and business occupancies. We provide first-class service and timely delivery. Please call us for the exact shipping details.

Q: Do you offer customization options for your products/services?

To customize your product we will work with your sales representative following your contact to finalize requirements through relevant conversations. The team at our office is prepared to help you develop a perfect solution tailored to your requirements.

Q: How can I place an order?

Ordering from HOREGENER is extremely easy. Reach out to our sales team via or directly, we collaborate closely with our partners to know your particular needs and customize solution and diagnosis orders, and accept based on the project. Our crew will assist you with the whole process, all the way from solution selection to completion.

Q: What payment methods do you accept?

We have flexible terms of payment – bank transfer, letters of credit, credit card, or cash according to the agreement. Once your order is booked, we will give you exact payment instructions and guide you all the way.

Q: Is it possible to modify my order after placing it?

Yes, you can change your order prior to the fact, before we make the purchase of the materials and before we get underway on the production. Please contact us at your earliest possible convenience. we will be happy to assist in any demanded alterations.

Q: How long does shipping take?

Shipping times of your order vary with several factors – the order volume, material availability and complexity of manufacturing. We will estimate when your order will ship based on these factors once your order is complete.

Q: Can I track my order?

Yes, you can follow the status of your order. Also feel free to approach our sales representative for any production updates, packaging, and shipping status of your order. We will give you the most current information and stay with the user throughout the procedure.

Q: What should I do if my order hasn't arrived?

If you have not received your order, our customer service team would require your order details as soon as possible. We will investigate at the issue, inform you of the shipping status and endeavor to speed up any of the slowness.

Q: What is your return policy?

Our return policy supports returns for merchandise with quality problems or damage resulting from us. If the return is for these sorts of reasons, we will walk you through the return process, and we’ll have a resolution.

Q: How do I initiate a return?

If you are willing to initiate a return, please contact our customer support staff and order number with a description of dispute. We will assist you with the return and we will furthermore provide you with all the necessary information concerning the next steps.

Q: When will I receive my refund?

After we receive and review your return, we will send your refund within 7-10 business days of receiving it. The returned fee will be credited to the same payment method as the original purchase. Please note that transaction times may be influenced by your bank/payer.

Contact Us

In case you have any questions or need assistance, you are welcome to contact our customer support team. Email us at any time at info@horegener.com for further communication, or complete the contact form below. We’re here to help you.